Since April 30th, 2010, Sprachcaffe has been certified by the TÜV Rheinland DIN EN ISO 9001:2008.
Sprachcaffe has always been keen on sustainable quality to get higher customer and employee satisfaction. We thus fulfil the specific needs of our customers and aim at better customer - oriented services.
Quality checks carried out by external experts ensure a neutral survey of the range of products. This gives our customers a sense of security and orientation when choosing the perfect language tour in such a broad market.
We adhere to the four quality guaranties: Reliability, competence, sincere and customer service which are required by the world’s biggest association of language schools and study tours organizers.
We love culture and the language and therefore, we support and understand the work that the Governmental institute of Cervantes has ahead.
Aside from the code of ethics for customer satisfaction we support Languages Canada by the representation of the both official languages of the country: English and French.